An access number is the number you dial in order to access our service and use the Voice credit available on your PIN. By dialing the access number you will not be charged for the international call by your provider. Please check the access numbers list before you buy Voice credit.
What is a toll free access number?
A toll free access number (or Freephone number in the UK) is a special
telephone number you dial in order to access our service
and make international calls. By using a toll free you will not be charged
for the call by your telephone provider. Please check our How to Call page or click here for more information on toll free numbers.
What is a local access number?
A local access number is the number you need to call in order to use your PIN credit. The local access number is in close proximity to you, usually with the same or close prefix as your phone. Please verify with your telephone provider what would the cost be to dial our local access numbers.
How do I get the best rate?
Our best rates are available with our local access numbers, our free iOS and Android apps, or our Web Call app for PC. Please check our list of Access Numbers; by dialing a toll free number the rate per minute will increase. Or download any of the KeepCalling app from App Store or Google Play.
Can I call from a payphone?
Yes, our service can be accessed from a payphone by using all our local access numbers. Our service can be used from payphones by using a toll free as well, still you'll have to check the How to Call page for a complete list of toll frees.
Can I use your service when I travel?
You can use your Voice credit to call from more than 35 countries if you use a mobile or a landline. For a list of these countries and the costs associated please check our How to Call page. You can also make a call from your PC with Web Call or through our smartphone app.
Where is my PIN?
You will receive an email with your PIN after you buy Voice credit for the first time. You can also check your PIN in your online account.
Where can I find my PIN?
You can check your PIN in your online account. Please log in with your email and password.
How can I modify my personal information?
Log in to your account with your email and password. Once logged in you will have the option to change all your customer information. Click on My Information, edit your details and click Save.
What is my PIN?
Your PIN is a unique 10-digit number you receive when you first buy Voice credit. This is a permanent PIN number and remains the same when you recharge your account. You can avoid using the PIN by activating the free PINless Dialing feature in your account.
Can I choose my PIN?
The PIN is a unique number randomly generated for your account. Unfortunately, you can not choose or change your PIN. Each account has one unique PIN.
Will my account or Voice credit ever expire?
Your account and Voice credit will never expire.
How can I log in?
You log in with your email and password registered in your account on this website. If you can't remember your password, please click on «Forgot Password» to reset it.
How do I change my password?
To change your password log in to your account, click on My Information, edit your password and click Save.
I lost my password. How can I retrieve it?
Click on "Forgot password" in the upper right hand corner of our website, enter the email registered in your account and click Retrieve. You will receive a link on the email address entered in the box. Click on the link and change your password. If you cannot remember the email address registered in your account, please contact us.
How can I check the calls I made?
You can check your call records for the last 30 days in your account. Just log in and go to Activity to view the details.
How do I check my Order History?
You can check your Order History in your account. Simply log in and go to Activity to view the details.
How can I check my SMS records?
You can check your SMS records for the last 30 days in your account. Simply log in and go to Activity to view the details.
Why should I buy from you?
Our website offers high connection quality for the best rates on the
market. We also offer:
Balance never expires
100% Quality Guarantee
Where is your business located?
Our website is registered in Atlanta, GA USA and we have offices in USA, South America and Europe.
Do you offer good quality calls?
At PeruTel we offer the best quality for the best rates. We route the calls through different selected carriers for each destination to ensure good connection. Through our free Star Rating feature, we also provide you with the opportunity to influence strategic changes in your connection by rating the quality of your calls.
Do you use VoIP?
We use the latest technologies and the best routing methods to make sure your calls get connected. We also use VoIP.
Do you have Terms and Conditions?
Yes, our products are subject to Terms and Conditions. Please read it before buying anything. Once you've made a purchase you have agreed to all these.
Do I sign a contract?
To buy the service, you must agree to our Terms and Conditions. This will be considered your consent for buying the products.
Can I ask for my money back?
We offer 100% guarantee. However, our products are subject to Terms and Conditions and we will offer a refund only if the service did not work.
Can I buy your products using a debit card?
You can purchase any of our products by using both credit and debit cards.
For how long have you been in business?
Our company was launched in 2002. Since then we are offering our services to thousands of customers worldwide.
What is your mailing address?
Our mailing address is:
4780 Ashford Dunwoody Rd, Suite A 236
Atlanta, GA, 30338
Can I contact you at anytime?
We offer 24/7 Customer Support. In case you couldn't find the answer to your question using the search box available on this page, you may email us at email@example.com and a representative will get back to you.
Extra Voice Credit
Do I get anything extra?
For every purchase you get Thank You Points. For referring a new customer you will receive 500 Thank You Points. You can convert the points once you reached 1000 (the equivalent of $10).
How do I refer a customer?
To do that, please send the recommendation code from your account and ask them to fill it in when opening an account on the website.
Where can I check my Thank You Points?
You can check your Thank You Points balance after you log in with your email address and password. Your Points balance is displayed on the "My Account" page in the "My Information" section.
When can I convert Thank You Points?
You can convert your Thank You Points into Voice credit as soon as you have at least 1000. To do that just press the Convert button from your online account.
Do I always have to dial the PIN?
No, you can skip dialing the PIN by activating PINless Dialing feature in your account.
How can I setup PINless?
To setup this free feature, please log in to your account and go to Settings. Click on PINless Dialing, add the number you call from (in international format) and click on Add.
How many numbers can I set for PINless?
You can store as many numbers as you want for PINless.
Can I skip dialing the destination number?
Yes, using our free Speed Dial feature you can initiate a call by pressing one digit only instead of entering the whole destination number. Our system will dial the number you have assigned to that digit. To setup this free feature, please log in to your account and go to Settings. Click on Speed Dial, add the full destination number (in international format) to an assigned digit box and click on Save.
How can I set up Speed Dial?
To setup this free feature, please log in to your account and go to Settings. Click on Speed Dial, add the full destination number (in international format) to an assigned digit box and click on Save.
How can I be sure I won't run out of Voice credit?
You can activate Auto Recharge free feature in your account. Once it's ON, your account will be automatically recharged when your balance drops below $5.
How can I setup Auto Recharge?
To setup this free feature, please log in to your account and go to Settings. Click on Auto Recharge, set status to “on”, select the amount and click on Save.
How can I cancel Auto Recharge?
To cancel Auto-Recharge, please log in to your account and go to Settings. Click on Auto Recharge, set status to “off” and click on Save. Once you click Save, your PIN will no longer be recharged automatically for Voice credit.
Can I skip hearing the prompts?
You can skip hearing the voice prompts that announce your PIN balance & minutes by setting Voice Prompts to OFF. Simply log in to your account and go to Settings. Click on Voice Prompts, set status to “off” and click on Save.
Can I upgrade the connection quality?
Through our free Star Rating feature, we provide you with the opportunity to influence strategic changes in your connection by rating the quality of your calls. Simply log in to your account and go to Activity. Rate the quality of your calls using more stars for good quality, and less for average call quality.
Why is my Virtual Number not working?
If the monthly payment for the Virtual Number service cannot be
processed, the forwarding option will be suspended. Calls through this
service will be blocked after 10 days. The Virtual Number service will
be deleted from your account if the payment can’t be processed after 20
days from billing date.
Why can't I activate my PINless?
Please check that your caller ID is not blocked, that your phone is not set to “private” and ensure that you do not have a duplicate account on which the same number may be saved.
Can I put a monetary value on Thank You points?
Thank You points do not have a direct monetary value. Each Thank You point is equivalent to 1¢ Voice credit on PeruTel. The credit allows you to place international phone calls through PeruTel.
Where can I see how many Thank You points I have collected?
To check your Thank You Points balance simply log in to your online account and click on "My Information".
Do Thank You points ever expire?
Your Thank You points will never expire.
Can I transfer my Thank You points to another account?
No. Thank You points cannot be transferred to other accounts.
Do I get Thank You points if I just tell a friend about you?
No. You need your friend to open an account using the referral code that you send him/her by email in order for you to earn Thank You points. The points will appear in your account after your friend places his/her first order. Please note that your friend has to open the account on the same website that you are using.
My Thank You points from referring a friend were not added. Why?
PeruTel checks the validity of all referral orders. A referral order will be deemed invalid if:
The new account was created with a second email address of the same person.
The new account uses the same physical or billing address with one of an existing customer (Roommates or family members in your household will not be eligible).
A customer already exists in our database according to company criteria.
Do I get 2% of the Voice credit order when I convert the Thank You points collected?
No, Thank You points will not be awarded in such cases.
When can I convert my Thank You points into Voice credit?
You can convert your points into Voice credit as soon as you have accumulated the minimum amount of points, equivalent to $10 Voice credit.
Are Thank You points and coupons cumulative?
No, you will not receive Thank You points for an order for which you've already used a discount or a bonus coupon. Also, you will not receive Thank You points for telling your friends about us if they already used a coupon or they received a discount for their first order.
Are the Thank You program and the Affiliate program cumulative?
No. For each new customer either the Affiliate commission or the Thank You points program will be valid. The Thank You program has priority over Affiliate.
How to Buy
How can I get Voice credit?
You can get Voice credit by opening an account, selecting the desired amount and then adding the payment details. You can use any of the major credit/debit cards or PayPal.
Do I have to create an account?
Yes, every person who wants to use our services has to open an account with PeruTel.
Why do I have to create an account?
By opening an account on PeruTel, you will gain access to all of the free features we offer: PINless dialing, online Call Records, Speed Dial, Voice Prompts, Star Rating, and Auto Recharge as well as our free Apps and Web-Call feature.
How will I be charged?
The service is prepaid: you buy the minutes in advance and we round up your calls by 1 full minute.
Do you charge anything extra?
For buying Voice credit or Virtual Number there are no extra charges or hidden fees. For buying a Mobile Recharge you will be charged a small processing fee depending on the value you wish to buy. The exact amount will appear on the checkout page before you make payment.
Will I receive a bill?
You will receive an invoice for the service you buy which will be sent to your email. All invoices will be available in your online account.
Is your website secure? Can I place orders with my card safely?
Our website is secure for online transactions. We use reasonable precautions to keep the personal information you disclose both in your browsing and your purchases and to never release this information to third parties.
Can I pay for my orders with non-USD credit/debit cards?
You can pay with any of the major cards accepted, even if they have been issued outside US. Please check the bottom of the page for accepted payment methods. One exception only: American Express cards can be used only for USD payments.
What credit/debit cards do you accept?
We accept Visa, Mastercard, American Express and Discover for orders on the website. You can also use your PayPal account with us.
How can I find out my billing address?
Your billing address is the address your card was issued to. Please use this address for your orders on the website. We will not send anything by mail to you.
How do I edit my billing address?
If your billing address has recently changed, but you don't have any card saved in your account, you don't need to edit the address with us until you make a new payment. If you have a saved card, just click «Edit» in My Information section from your account and enter the new address.
What is a coupon code?
Coupon codes allow you to get bonuses when you buy one of our products. We may send you coupon codes when we have a promotion.
Can I pay through money transfer?
No. But we accept all major cards and Paypal. Check our payment options on the bottom of the page.
Is there a minimum order limit?
The minimum you can buy from us is $2.
Is there a maximum order limit?
There is no maximum order limit set for the number of orders a client can place.
Can I buy the service from anywhere else?
The service can only be bought from the website.
What is a “Pending” transaction?
A “Pending” transaction is any transaction waiting to be processed. On your credit card statement it may appear as a pending debit and this will turn to a full debit as soon as your order changes from “Pending” to “Successful”. If your order does not ever go to “Successful”, then the pending debit will disappear automatically from your credit card statement. You are only charged for “Successful” orders.
How many credit/debit cards can I use to buy credit in my account?
You may use up to five different credit or debit cards in your account.
How can I recharge?
You can buy more Voice credit by logging into your account with us and pressing "Buy Voice Credit". You can also buy credit through our IVR system. Just dial the Customer Service number and follow the prompts.
Do I have to buy the service on the Internet?
You can buy Voice credit online or over the phone with our IVR system. If you buy through the IVR system, you need to know your PIN and the credit/debit card information in order to make the payment.
How to Call
How do I call?
To make a call, you have to register on the website. Once your
account is created and you've bought Voice credit, you can start making calls.
Please visit our How to Call
page to see all your calling options.
What equipment/software do I need to call internationally?
You don't need any special equipment or software to make a call. You can call directly from your mobile, landline, computer, or use our smartphone app. Please visit our How to Call page to see all your calling options.
How do I dial?
To place an international call you will have to dial the international country code followed by the city code (if needed) and the destination number. Click here for more details.
How do I know how many minutes are left in my account?
Each time you make a call, a prompt will inform you on the number of minutes left in your account.
How do I send an SMS?
You can send SMSes from our Web Call application available in My Account or using our free KeepCalling apps (iOS & Android).
Can I use this for conference calling?
You can use the service to call to a conference number.
How many people can call at the same time?
Multiple calls can be made using the same PIN at the same time. You can also initiate conferences & 3-way calling as long as your phone device supports conference calls and you call with our access numbers.
How can I use the service from the computer?
The Voice credit bought can be used from any computer with internet connection through the Web Call application available in the online account. You don't have to dial any access number or PIN, just the number you wish to call.
What equipment do I need to call from a computer?
You don't need any special equipment. You just need Internet connection,
headsets and a microphone in order to use the Web Call application. You
also need to have the Java Virtual Machine installed.
Do you have an iOS app?
Yes. An iOS application is available in your account with perutel.com, or on the App Store under the name KeepCalling.
How can I download the iOS app for calls and SMS?
Download KeepCalling app from your account or look it up on App Store.
What software do I need to run the KeepCalling application?
You only need an iPhone, iPad or iPod Touch, connected to a Wi-Fi, 3G or 4G network.
What are the advantages of using KeepCalling app?
No access number required
No PIN number required
Choice of connection with either WiFi, 3G, or 4G
Your own phone contacts can be used instead of dialing the destination number
The new connection indicator on the KeepCalling App allows you to see the quality of internet connection during your call
Where can I find the application for iOS devices?
KeepCalling app for the iOS system is available directly in your account or on App Store.
How can I deactivate the App?
You can deactivate KeepCalling app by deleting it from your device.
How much is the iOS application?
KeepCalling App is a free application, that can be used to make international calls or send SMSes directly from an iPhone, iPad or Ipod Touch.
Can I use KeepCalling app from smartphones or tablets?
The application is compatible with the iOS system (for iPhone, iPad and iPod Touch) and with any Android device.
Do I still have to enter the destination number when calling from KeepCalling App?
No. You can use your phone contacts or the Speed Dial feature. When using your phone Contacts to make a call, please make sure the phone number is saved in the international dialing format.
Is KeepCalling app enabled for 3G/4G?
Yes. It supports international calls over both 3G/4G and WiFi.
When enabling KeepCalling app for 3G/4G, please make sure you check existing costs with your local provider in order to prevent unexpected charges.
Can I send an SMS with the KeepCalling app for iOS?
Yes. SMSes can be sent using the SMS option in the KeepCalling App menu. Add a contact from Contacts list before writing the SMS. Remember, the contact's number needs to be saved in the international dialing format to send it successfully.
How can I make international calls with the KeepCalling app for iOS?
First, download KeepCalling app from App Store. Log in with your registered PIN and email. Next you can use your phone contacts or the Speed Dial feature to make international calls without having to dial the access number or even the destination number. Please note the correct dialing format is country code + area code + destination phone number. When calling phone numbers from the Contact list, remember they need to be saved in international dialing format.
What is the moment I start being charged for my call?
You start being charged the moment your call is answered. The call duration you are charged for is displayed in your account. This call duration indicator may be different from the call duration displayed on your phone, due to different counting starting points.
How can I check the call duration?
You can check the call duration in your online account, in the "Account Activity" section.
Is KeepCalling app compatible with iOS 7?
Do you have an Android app?
Yes. Our app for Android devices called KeepCalling is available here.
How can I make calls through the Android app?
Search for the application called KeepCalling in Google Play. Download it and log in with your email and PeruTel.com PIN. Then you can start calling using your phone Contacts!
What software do I need to run the application?
You only need an Android device connected to a WiFi, 3G or 4G network.
Where can I find the app for my Android device?
You can search it directly in your Google Play or by accessing this link from your Android device.
How can I deactivate the app?
You can deactivate the app by deleting it from your Android device.
How much does the application cost?
KeepCalling app is a free application that can be used to make international calls or send SMS directly from an Android device.
What is the rate for calling from KeepCalling app?
The rate is the same as for a regular call. Please check our Rates page for all the available rates. Plus, by calling from the KeepCalling app you save all extra charges usually imposed when calling through an access number.
Can I use KeepCalling app from a smartphone or Android tab?
Yes. This app is designed to make calls from all Android devices.
How can I find out about promotions?
You will receive updates about promotions and coupons by email, if you are subscribed to our Newsletter.
What is a Virtual Number?
The Virtual Number service allows you to receive calls from the country your relatives or friends live in. They will call you on a local number and pay for a local call, while you can receive their calls for a monthly subscription.
Can I choose my Virtual Number?
The Virtual Number will be assigned to you randomly. It will be a local number from the city you selected.
How can they call me?
Your friends and family can call you through the Virtual Number service. Also they can call you through our prepaid service if we have an access number available in the country they live.
Can I receive calls on my mobile?
You can receive calls on your mobile through the Virtual Number service. The Virtual Number can be forwarded to landlines and cellphone numbers depending on the country where you want your calls to be forwarded. Please check the information displayed on the website before you buy a Virtual Number.
How much will my family pay for the calls made to my Virtual Number?
Your family will be charged for the local call to the Virtual Number. Depending on their subscription with their local provider they will only pay for the local call.
How do I see the calls I receive on the Virtual Number?
To view your call records for the Virtual Number service log in to your account and click on call records. Select the Virtual Number you have from the drop down menu and you will be able to check the call records for the last 30 day.
How can I cancel my Virtual Number?
You can cancel your Virtual Number subscription by deleting the number from your account. Just log in with your email and password, click on the Edit button displayed next to the Virtual Number and delete it. Once the Virtual Number is deleted you will no longer be charged.
Can I get the same Virtual Number I had before?
Once a Virtual Number has been deleted we will not be able to restore it to your account. You will have to order a new one.
Can I recharge any mobile?
You must check if the mobile you wish to recharge is a prepaid number
and allows prepaid recharges. After this, please make sure you have the
correct number and mobile operator selected.
Do you offer SMS service?
Yes, you can send SMSs by using our Web SMS application in your account. Or you can send SMSs directly from your iOS device with our free KeepCalling app. Please check the list of available countries for the service.
What is the calling rate that will apply to my Mobile Recharge beneficiary?
The rates that apply to calls made by the mobile number you recharge will be the ones established by the local mobile provider. Please check this information with that mobile provider.
How do I know if my Mobile Recharge was processed?
The Mobile Recharge is processed once you receive the invoice with the status “Successful.” This means that the amount was sent to the mobile operator. It may take up to 24 hours for the mobile operator to update the credit to the prepaid number you selected.
Where can I check the terms and conditions for a Mobile Recharge offer?
PeruTel.com may have special offers for different mobile operators. Please check the Terms and Conditions displayed on the Mobile Recharge page to make sure you know all the details of an ongoing promotion.
How long does it take for the Mobile Recharge to arrive?
The Mobile Recharge credit is normally received immediately after a successful purchase. However, on rare occasions, if the mobile operator of the prepaid number you selected to recharge is experiencing delays then the Mobile Recharge could take 12 to 24 hours. This depends entirely on the mobile operator in the country of your recharge. If after 24 hours the Mobile Recharge has not been received, then please get in touch with the mobile operator directly. The contact information for the operator is available on the invoice. Alternatively you can let us know after 24 hours, so that we can contact the operator for you.
What if my Mobile Recharge order has the status “Failed”?
The “Failed” status can result if the mobile operator in that country is experiencing a technical outage. In this case we will attempt to send the recharge to that operator over the following 12 hours during which time the mobile operator will most likely have recovered and be able to accept the recharge. The status will then charge to “Successful”.
The “Failed” status can also result for: incorrect mobile number, incorrect operator-number combination entered, post-paid instead of prepaid mobile number entered, mobile number is not yet activated etc. Please recheck the information you entered to make sure all information is valid.
If a “Failed” status changes to “Successful” then you will be charged accordingly. If after 72 hours, the status remains on “Failed” and you have not requested an inquiry, then our system will automatically cancel the transaction and you will not be charged.
How can I check if an SMS was sent?
You will be able to check the SMS history for the last 30 days in your
online account. If the status of an SMS is “failed” this means that
it was not sent and you will not be charged for it. If the status shows
“pending” it means that the mobile subscriber is out of the connection
area or the mobile is switched off. The message will be sent as soon as
the mobile subscriber has the cell phone turned on or is in the connection area.
Are there any extra fees that apply to mobile recharges?
For Mobile Recharge you will be charged a processing fee of minimum $1, depending on the amount you are recharging. You can see the exact processing fee amount on your checkout order summary before completing the purchase.
What is Mobile Recharge?
Mobile Recharge is a service that allows you to send credit to any mobile phone in the world. It is fast, simple and reliable!
Can I use the same PIN to call more than one country?
Yes, you can use the same PIN to make calls to different destinations.
What can I do if I recharged the wrong number?
Unfortunately, we cannot retrieve recharges that were sent to the wrong number or operator. These transactions are considered complete and we cannot retrieve or refund them since a successful online payment leads to immediate credit availability on the recharged mobile. Please carefully check and double-check the number you enter.
Why did the phone I recharged not receive the promotional bonus?
If the bonus was not received, you or the beneficiary should get in touch with the mobile operator directly. The contact information is available on your invoice with us. Alternatively, you can let us know after 24 hours, so that we can contact the operator for you.
The promotions that we display on our website are run solely by the local mobile operators, who are fully responsible for awarding the bonuses. We also display their Terms and Conditions associated with a specific promotion to offer our customers clear details.
Why did the mobile phone receive less than I expected?
In many countries, the government charges a local sales tax on Mobile Recharges. It is the same tax that consumers would have to pay if they bought a Mobile Recharge in store, in that particular country. Also note that mobile operators in several countries reserve the right to impose fees on mobile recharges without prior notice.
Is there an expiry date on the Mobile Recharge that I send?
We do not impose any expiration date on the Mobile Recharge that you send and normally the mobile operator of the phone you are recharging will not impose any either. However, when there is a bonus promotion offered by a mobile operator, then we will display the operator's Terms and Conditions for that promotion and occasionally those Terms and Conditions may include an expiration date or other conditions on the bonus amount received.
Is there a maximum order limit for mobile recharges?
There is no maximum order limit for the number of orders a client can place.
Still, some local operators may set a limit to the top up amount that a number can be recharged with per week or month.
Can I become a partner?
Yes, we run a complex reselling program. If you are interested in reselling our products both online and offline, please contact us.
Can I sell your phone cards?
You can sell our services by becoming a reseller. If you are interested in our program, please send us your contact info at firstname.lastname@example.org and one of our representatives will contact you.
How can I earn money?
You can earn money by becoming a reseller. If you are interested in our program, please send us your contact info at email@example.com and one of our representatives will contact you back.
Are rates the same for calling cell phones and landlines?
Usually the rates are different for cell phones and landlines. Please click the destination country to check all the rates.
Do you have any extra fees besides the regular rates?
There are no other costs other than the ones displayed on the rate section. We apply no hidden fees or other charges.
Are your rates the same no matter from where I call?
No matter where you call from, our rates rest the same. This is true for calls using our local access number, Web Call or our iOS app. For calls using toll free numbers, the cost will be different. Please check the cost for dialing a toll free number on our How to Call page.
Can I call anywhere in the world?
You can make calls to any destination in the world by using Voice credit. Please check our Rates page as the rate per minute is different depending on the destination.
How can I find the rate for the number I want to call to?
You can check the rate for a destination number on the Rates page with our Rate Calculator. Please enter the number you want to call (including the country code) to check the rates for a specific destination.
Are your rates the same during the day?
Our rates remain the same throughout day and night.
Where can I find the rate for sending an SMS?
The rate for sending an SMS is displayed on our Rates page. Please select the country where you want to send an SMS in order to check the rate.